Support

Write to us with bug reports, suggestions and questions about Pro.

Phone: +90 212 909 23 10 (ext. 33963)
E-mail is the fastest way to reach us; you can also call.

I lost my license key

Write to us from the e-mail address you used at checkout, and we will resend your key to that address.

There is a charge I do not recognise

Gelkansoft purchases are processed by Paddle, so the charge appears on your card statement with a name starting with “PADDLE.NET*”. You can also look up the transaction at paddle.net. If you still do not recognise it, write to us.

Refunds

You can get a refund within 14 days of purchase, no reason needed. Details: refund policy.

When reporting a bug, include

The app's name and version
Your Windows version (10 or 11)
What you did and what happened
A screenshot of the error, if there was one